Emergency services

You should always call 999 or go to A&E (Accident & Emergency) in an emergency. You can find more helpful advice and information on what to do in an emergency below.

Westbury Group Practice Urgent Care Team

When you get in touch with the surgery whether by phone, eConsult or face-to-face, your journey will begin with our Reception Team who will ask for a brief outline of your symptoms. This is with the aim of getting you seen by the most relevant clinician, in a timely manner. We have a wide multiskilled team, who can handle a variety of queries that come to us, and all our staff our bound by the same patient confidentiality policies.

Medication query? We have Clinical Pharmacists who can help. Need a Fit Note? Our reception team can take the details and pass it on to a doctor. Have a minor illness? we have a team of highly skilled nurses!. You’ve been asked for a blood test, BP reading or a ECG? We have HCAs happy to see you.

“Why do your receptionists ask such personal questions, they’re not doctors!” Our receptionists undergo a 3 month intensive induction, read more here for how we train our reception team.

When to go to A&E

You should always go to A&E for serious injuries and life-threatening emergencies. These can include:

  • Loss of consciousness.
  • Fits that aren’t stopping.
  • Chest pain.
  • Breathing difficulties.
  • Severe bleeding.
  • Severe allergic reactions.
  • Severe burns or scalds.
Emergency prescriptions

You can get an emergency supply of a repeat prescription from 111 online.

When to call NHS 111

You can call 111 or get help from 111 online if you’re not sure what to do and if you think you need medical help right now. You can also call 111 if our surgery is closed (out-of-hours).

You will be directed to the best place to get help, depending on your medical issue.

111 can’t issue fit notes or book, change or cancel an appointment. You can do these online on our website.

Outside surgery opening hours

If you need to speak to a doctor or nurse outside of surgery opening hours, then NHS 111 can help. NHS 111 is available 24 hours a day, seven days a week. You can also do a lot of important things like booking an appointment, getting test results or finding more health and care information on our website.

View our online services

Book an appointment

If you need to book an appointment to see a GP or nurse for a non-urgent medical issue, then you can book an appointment using our online system.

Book an appointment