Subject Access Requests (SARs) – request for copy of notes
The White Horse Health Centre has entered into an agreement with the company Medi2data, who will now be processing all patient requests for copies of Notes (SAR).
Medi2data is an NHS Digital accredited company who have developed a digital system called eMR which enables the production of digital, GDPR-compliant medical reports. The eMR software was designed for data security, speed and efficiency, and interfaces with our GP practice’s system to extract medical records to be included in Medi2data’s reports. eMR empowers patients to easily see and share their medical data, allowing them to stay in control of their records.
To speak to Medi2data regarding your report, please contact their reports team directly via Live Chat, or email at reportqueries@medi2data.com
The Live Chat is accessible on Medi2data’s website, by selecting the speech bubble in the bottom-right corner of the page. Choose option 3 – “I’m looking for a status update on a report” – and you will be connected to an operative promptly.
If you have any concerns regarding your data, please call the Medi2data support team on 0333 3055 774 and select option 4, or email via connect@medi2data.com
Note that patients will continue to make their initial request for a copy of their Notes, to the surgery as usual. Once that has been done, then all further contacts regarding the production of your Notes should be directed to Medi2data using the contact details listed above.
Please see the two documents below for further information on how this process works.