Feedback and complaints

At Westbury Group Practice, we value patient feedback to help us review and improve the services we offer. There are different ways you can send us feedback. Find more information about giving feedback or making a complaint below.

How to give patient feedback

If you have feedback to give about a recent appointment with the surgery, please complete the short survey on our Friends and Family Test  (FFT). You can click here to access this:

Please click HERE to access the Friends and Family Test (FFT)

 

You can give any other feedback (good or bad) by completing our online form.  Please ensure you add your full name and date of birth if you would like a response. 

You can also give feedback

Thank you

Contact

How to make a complaint about an NHS service

If you’re unhappy with an NHS service, then it’s worthwhile talking about your concerns with us early on, as we may be able to sort it quickly.

If you would prefer to speak to someone else outside of our surgery, then you can contact the Patient Advice and Liaison Service (PALS). This is a free, confidential and independent service that you can use to talk to someone who understands the complaints process and can offer some guidance and support.

Patient Advice and Liaison Service page on the NHS website

Complaining about NHS services

You can find more information about making a complaint about NHS services on the NHS website.

 

Please CLICK HERE to view the surgery Complaints leaflet.

Thank you

Go to the How to complain page on the NHS website

Complaints regarding care homes or domiciliary care services:

The Local Government and Social Care Ombudsman (LGSCO) provides an independent route for reviewing complaints about adult social care services in England, including both council-funded and privately funded care. This includes concerns relating to standards of care, communication, safeguarding processes and complaints handling.

While many issues can be resolved directly with providers through early discussion and formal complaints procedures, awareness of the wider support and escalation framework can help patients and families feel more informed and supported when concerns arise.
Both of the organisations listed below provide practical guidance to help families better understand care standards, complaints processes and what to expect from regulated care services. They also offer free, confidential support to individuals exploring care options or navigating challenges within existing care arrangements.

click HERE for more information about carehome.co.uk

click HERE for more information about homecare.co.uk