Feedback and complaints
At Westbury Group Practice, we value patient feedback to help us review and improve the services we offer. There are different ways you can send us feedback. Find more information about giving feedback or making a complaint below.
How to give patient feedback
If you have feedback to give about a recent appointment with the surgery, please complete the short survey on our Friends and Family Test (FFT). You can click here to access this:
Please click HERE to access the Friends and Family Test (FFT)
You can give any other feedback by completing our online form. Please ensure you add your full name and date of birth if you would like a response.
You can also give feedback
- by contacting the surgery directly
- by completing one of our comment cards at the surgery,
- or, you can email us at bswicb.wgppatientvoice@nhs.net
Thank you
How to make a complaint about an NHS service
If you’re unhappy with an NHS service, then it’s worthwhile talking about your concerns with us early on, as we may be able to sort it quickly.
If you would prefer to speak to someone else outside of our surgery, then you can contact the Patient Advice and Liaison Service (PALS). This is a free, confidential and independent service that you can use to talk to someone who understands the complaints process and can offer some guidance and support.
Complaining about NHS services
You can find more information about making a complaint about NHS services on the NHS website.